In my last article, I wrote about how to welcome guests in a hotel, so I believe it’s also important to discuss how to welcome guests who rent vacation homes. Although there are some differences in welcoming guests in hotels versus vacation homes or apartments, the most crucial element is Read more…
Hotel door locks are crucial to ensuring the safety and security of both your guests and your property. If you have not taken the necessary precautions to protect your guests, your hotel’s security can be easily compromised. It is important to prioritize your guests’ safety, as they rely on your Read more…
First impressions matter, and in this post, I will cover how to properly welcome hotel guests. When welcoming hotel guests, it is important to do so in a genuine and sincere manner. Avoid fake smiles, as guests can easily see through them. In the hospitality industry, the welcome is an Read more…
Responding to negative hotel reviews is one of the more challenging aspects of the hotel business. Your goal is to please all guests so that they are satisfied during their stay. It’s always a pleasure to read positive feedback about our hotel, staff, and service, but we often come across Read more…